Gopro faz Recall do Karma! Isso mesmo! O drone da Gopro chamado Karma que foi lançado a pouco tempo no mercado está sendo recolhido pela empresa e quem comprou o equipamento terá reembolso total dos valores pagos!
Segundo nota divulgada no site oficial da GoPro, o motivo do recall do Karma deve-se a problemas de energia, onde diversas unidades do Karma apresentaram o problema, perdendo energia durante a operação. A empresa ainda reforça em sua chamada de recall que mesmo aqueles que estejam com o equipamento funcionando corretamente, devem participar do recall, devolver o equipamento e solicitar o reembolso.
Nas instruções de retorno do Karma, a Gopro orienta os consumidores entrarem em contato com o suporte da GoPro para aqueles que compraram diretamente na GoPro e para quem comprou na Best Buy entrar em contato via telefone de recall disponibilizado pela empresa.
Integra da chamada para Recall em Inglês
Karma Recall and Return Information
Last updated November 08, 2016
GoPro is committed to providing our customers with great product experiences. To honor this commitment, we have recalled Karma until we resolve a performance issue related to a loss of power during operation. We plan to resume shipment of Karma once the issue is addressed.
If you already own Karma, follow these instructions to return your product for a full refund.
If you purchased from Best Buy or bestbuy.com:
Please contact Best Buy recall hotline at 1-800-566-7498 or visit online support here.
If you purchased from gopro.com:
Please contact customer support at 1-866-886-3001 or visit online support here.
Q: Why is GoPro conducting this recall?
A: The recall was announced after we discovered that in a small number of cases, Karma units lost power during operation. We are investigating the issue and working in close coordination with the U.S. Consumer Product Safety Commission and the Federal Aviation Administration.
Q: Is there a recall on HERO5 Black or Karma Grip?
A: No. The recall is only for the Karma drone. HERO5 Black and Karma Grip are not subject to a recall. However, if you purchased the Karma drone bundle package, which included HERO5 Black and Karma Grip, you must return those with your Karma drone for a full refund.
Q: My Karma drone appears to be operating okay. Can I continue to use it?
A: No. Even though your Karma appears to be working fine, we are asking all customers to immediately stop using the product and participate in the recall. Refer to the Return Instructions section above.
Q: Can I exchange my Karma drone for one that is not affected?
A: No. We are recalling all Karma units and providing a full refund. We are investigating the issue and plan to make Karma available once it has been resolved.
Q: How do I return Karma?
A: Refer to the Return Instructions section above.
Q: What if I bought Karma at Best Buy or bestbuy.com?
A: All Karma drones bought at Best Buy or bestbuy.com should to be returned to Best Buy or bestbuy.com for a full refund. Refer to the Return Instructions section above.
Q: Will I receive a refund for Karma?
A: Yes. You will receive a refund for your purchase. All components included with the Karma drone bundle, including HERO5 Black and Karma Grip, must be returned for a full refund.
Q: Will I receive a refund for GoPro Care for Karma? And what if I bought accessories?
A: Yes. You will receive a refund for GoPro Care for Karma and any Karma-related accessories you may have purchased.
Q: I no longer have the receipt for the product. Can I still return it?
A: Yes. You can still return the product without a receipt.
Q: Do I have to return all the components received with the Karma drone if I purchased a Karma drone bundle?
A: Yes. Even though the recall is only for the Karma drone, all components included with the Karma drone bundle, including HERO5 Black and Karma Grip, must be returned for a full refund.